Frequently Asked Questions
The following are the most common questions and answers we receive, please check first if any question you may have has already been answered before contacting us.
I have forgotten my user name and/or password?
Please re-register your details by selecting the "Register Now" button.
I am expecting an email to confirm my appointment but it has not arrived?
Please check the spam folder as sometimes these emails are diverted by your email application.
I have tried to book an appointment but there are none available?
We have a limited number of spaces available each Tuesday and Friday morning. These slots are released on Friday at midday. If no slots are available this means that they have all been taken and you will need to login again with your username and password the following Friday lunchtime to arrange your appointment. You do have the option of booking an appointment for a Private semen analysis and paying £100 to ensure an appointment in the following week. Please be aware you will be expected to pay this fee on the day of the analysis and results will not be released until payment has been received. Occasionally we are unable to provide a service due to staff leave and we will post these updates on the website
Do I have to drop off my sample, or can my partner do this?
Someone else can drop off your sample, provided the sample pot and request form are completed in full with your name, date of birth, GP details (if the sample has been requested by your GP), time you produced the sample and number of days since your last ejaculation.
How long do I have to abstain from sexual intercourse or ejaculation before the sample day?
You should abstain from sexual intercourse and ejaculation for between 2 and 7 days. If you have abstained for more or less than this, the result may be invalid.
My GP requested the analysis but the result is not yet available. When will it be issued?
Results are emailed or posted to the referring GP depending on their preference. Please allow 14 days before contacting your GP. Please note results cannot be given directly to any patient. If your surgery does not receive the results they will need to contact us directly to request a copy of the result.
I have been asked to provide a second sample, how do I book this?
Please login with your existing username and password.
I have been asked to provide a second sample, why is this?
We often ask for a second semen sample for analysis. This may be because one or more of the semen parameters is below the normal range. However abnormalities within a semen sample can occur for a number of reasons, including previous illness, stress or various medications. Therefore confirmation of a sub optimal semen sample requires a repeat analysis.
I was not given a specimen pot. What should I do?
You should have been given a wide-necked sterile specimen container when the appointment was arranged with a healthcare professional. If that did not take place you should either:
Contact the health professional who arranged the analysis to collect a pot.
Purchase a 60 ml specimen container from your local pharmacy.