Frequently Asked Questions
The following are the most common questions and answers we receive, please check first if any question you may have, has already been answered before contacting us.
I am expecting an email to confirm my appointment but it has not arrived
Please check the spam folder as sometimes these emails are diverted by your email application.
I have tried to book an appointment but there are none available
We have a limited number of spaces available each day and these slots are usually released on Friday afternoons. If no slots are available this will mean that they have all been taken and you will need to login again with your username and password on Friday afternoon to arrange your appointment. We are intending to release sufficient slots each week so there should usually be some choice. Occasionally we are unable to provide a service due to staff annual leave and we will post these updates on the website
My GP requested the analysis but the result is not yet available. When will it be issued?
We send out the results by post on Mondays so the results should arrive at the surgery towards the end of the week. If you contact your surgery for the result and are informed that it has not arrived please remind them that the result does not arrive electronically but through the post. In the unlikely event that it is not possible to analyse your sample we will feed back this information to you directly.
I was not given a specimen pot. What should I do?
You should have been given a sterile specimen container when the appointment was arranged with the health professional. If that did not take place you should either:
Contact the health professional who arranged the analysis to collect a pot.
Purchase a sterile specimen container from your local pharmacy.
Contact the Assisted Conception Unit on 020 8934 3155 to arrange to collect a pot.
Turn up for your appointment without a pot and we will supply one. In this circumstance you will probably need to provide the sample within the unit so you must arrive at the latest by 9.30am